Refund & Cancellation Policy

Before payment

The website does not collect payment when you submit an order request. To cancel an unpaid request, contact us with its reference and the contact details you used. A free trial needs no refund because no payment is collected for it.

After payment

Email your order reference, payment date, payment method and reason for your request to the address below. Do not send a full card number or password. The terms confirmed at purchase and your applicable statutory rights must be considered.

Commercial refund eligibility, processing times, renewal terms and any prorated calculations have not yet been defined. This draft does not promise a money-back guarantee or establish a blanket no-refunds rule.

Statutory rights

In Canada, cancellation rights and remedies vary by province or territory and the circumstances of the sale. This page does not establish a universal cooling-off period or limit any applicable mandatory rights.

You can report technical problems with your device and app details. Seeking setup help does not require you to waive a legal remedy or allow an applicable deadline to expire.