Help centre
Frequently asked questions about LumaTV
Request a free 24-hour trial and choose email or WhatsApp for the reply. Our team prepares access manually and confirms the details with you. No credit card is required; access is not issued instantly by the form.
Our Android app has installation guides for compatible Fire OS devices, Android TV, Google TV, and Android phones and tablets. Samsung, LG, Apple and other devices may need a different player. Send us your device model before requesting a plan so we can check the setup.
Use a stable broadband connection. Picture quality, network traffic and other connected devices affect playback, so use the trial to check your own setup. There is no single speed that suits every home.
One connection means one screen playing at a time. Select between one and five simultaneous connections when you choose a plan.
One year of IBO Player is included only with a 12-month Premium plan. It is not included with Basic or shorter Premium plans. Ask us about the right player for your device.
No payment is collected by the request form. It sends your selected plan, duration and connection count to our team, who follow up with the next steps.